Refund Policy
This policy explains when refunds may be available for Junno digital template purchases and what happens to lifetime access after a refund.
Section 1 of 7
Junno sells digital templates that can be downloaded or accessed shortly after payment. Because digital files cannot be physically returned, refunds are reviewed based on the order status, access history, and the reason for the request.
We want customers to feel safe buying, so if something is broken, missing, or materially different from the product page, contact support and we will work to fix it or review a refund.
Section 2 of 7
A refund may be approved if the purchased template cannot be accessed because of a Junno delivery issue and we cannot resolve it in a reasonable time.
A refund may be approved if the product was materially misdescribed on the product detail page at the time of purchase.
A refund may be approved for duplicate purchases of the same template by the same account when the duplicate order was accidental and no extra benefit was used.
Section 3 of 7
Refunds may be declined when the template has already been downloaded or used and the request is based on a change of mind, preference, or a project direction change.
Refunds may be declined when the product works as described but does not match a tool, framework, or workflow that was not promised on the product page.
Refunds may be declined if there is evidence of file sharing, redistribution, chargeback abuse, suspicious account activity, or violation of the Terms and Conditions.
Section 4 of 7
Contact the support channel shown on the site or in your order communication and include your account email, order number, purchased template name, and a short explanation of the issue.
Please request review as soon as possible after purchase. The faster you contact us, the easier it is to inspect delivery logs, payment status, and product access state.
Section 5 of 7
If a refund is approved, the related license or entitlement may be revoked, and access to downloads for that template may be removed from the account.
Payment providers can take additional time to return funds to the original payment method. The timing depends on the provider, bank, card issuer, or payment network.
Section 6 of 7
If you open a payment dispute or chargeback, access to the related template may be suspended while the provider reviews the case.
Please contact support first when possible. Direct support usually resolves delivery or duplicate-order issues faster than a payment dispute.
Section 7 of 7
The Terms and Conditions explain lifetime access, permitted use, license limitations, and account responsibilities.
The Privacy Policy explains how account, order, license, payment, and download-related data are handled.
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